Where is the library positioned within your institutional structure? Steve Briggs makes the case for integrating it into the teaching and learning unit ...

Silverback AI Chatbot has announced the introduction of a new feature, “AI Agents,” which represents a further evolution of its technology designed to support business operations, customer ...

At its core, agentic AI combines autonomy (the ability to operate without step-by-step human guidance), goal orientation (the capacity to plan toward achieving specific outcomes) and action capability ...

Overview Analytics is transforming industries worldwide by turning raw data into actionable insights. From optimizing manufacturing processes to enhancing ...

This collaboration will help accelerate the adoption of AI-powered customer experience (CX) solutions worldwide ...

ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like higher revenue, lower churn, and stronger customer loyalty.

In today’s rapidly evolving technological landscape, AI agents are becoming indispensable across sectors ranging from customer service and software engineering to business analytics and operational ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to coach behaviors that reduce effort and resolve issues on the first contact.

Artificial Intelligence is shaking up digital marketing and search engine optimization (SEO). Natural Language Processing (NLP), a key component of AI search, is enabling businesses to interact with ...

Artificial Intelligence (AI) has moved from research labs into our daily lives. It powers search engines, filters content on social media, diagnoses diseases, and guides self-driving cars. These ...