IMPACT Solutions Employee Assistance Program and the Office of Human Resources will host a free one-hour supervisory training class, “How to Deal with Difficult People,” on Friday, Feb. 14, at 9 a.m.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Part of their insistence is a fear that they're losing a connection with you. Giving up on the conversation feels like you’re ...