Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

On Tuesday, practice management software provider AllRize announced the introduction of agentic artificial intelligence capabilities into its platform.

Renewables, Semiconductors, and Fintech. Focus on market cap trends, PLI impact, unit economics, and management quality ...

Singleclic released its 2025 Dynamics 365 Readiness Primer to help teams prepare for this fall’s Release Wave 2. The guide ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Microsoft Copilot introduces Agent Mode in Office apps, enabling smarter document creation, analysis, and collaboration ...

By consolidating all telephone, chat, and email inquiries into a single interface, Riverty's service teams gain real-time ...

Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. is a ...

USAA has earned the highest customer service ratings from US consumers for the second year in a row, according to a recent report from Temkin Ratings. The company's banking operations took the top ...

Manage your Digital Subscription subscription online: Click here if you are a current digital subscriber wishing to make changes to your digital subscription Click here if you want to subscribe to the ...

VoidProxy is a new phishing-as-a-service platform targeting Microsoft 365 and Google accounts Attacks begin from compromised email addresses and use fake login pages hosted on disposable domains ...

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