More than 97% of organizations find it tough to demonstrate the business value of gen AI, according to a survey of 600 data leaders by Wakefield Research on behalf of technology specialist Informatica ...

The credit card company stresses employee buy-in and works to avoid vendor lock-in as it deploys gen AI and machine learning to assist travel counselors.

The verdict is clear: It’s time for organizations to stop spending valuable time and energy on antiquated employee engagement metrics and focus instead on worker well-being.