The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Ibis has announced the completion of the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Penang has become the first state in Malaysia to require safety videos by the Fire and Rescue Department  to be screened as part of the hotel guest check-in process.