Pune: Police on Wednesday raided an illegal call centre allegedly operated from three shops in a commercial building in ...

The Information Commissioner's Office, which enforces data protection rules, has warned the public to be on its guard against ...

The UK's data protection watchdog fined two Brit businesses with offshore call centers £550,000 (c $735,000) over illegal ...

Agent-native software development startup Factory announced today that it has raised $50 million in new funding and also ...

The opening session of the 11th Annual Daily FT–CICRA Cyber Security Summit set a strong, forward-looking tone with a keynote ...

The scarce resource in the SDLC is no longer engineering hours developing features, but rather the trust that a particular ...

You've marketed your event, sent registration reminders, and called top prospects to confirm their attendance plans.

The deceased identified as Mudit Saxena had left behind a handwritten note on a table that simply read “That’s It.” According ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, ...

Bigg Boss 19 gets a major twist as cricketer Deepak Chahar’s sister, Malti Chahar, enters as the new wildcard contestant. Her ...

Have you ever installed an app that seemed innocent — then noticed strange behavior days later? I have too. When we distribute or recommend apps, we need a practical way to separate ...

"The year is 2035," reads the official description for the next Call of Duty. "The world is on the brink of chaos, ravaged by ...