We visited the set of the upcoming sci-fi sequel and discovered how it’s freshening up the Predator series in ways both ...

If you are curious about the ending of They Call Him OG, we have it explained it here? Discover OG’s identity, and more.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Despite calling the service provided by Canada Revenue Service call centre agents “completely unacceptable” and hitting “rock bottom,” Wayne Long, secretary of state responsible for the CRA and the ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

'It can’t get much worse than it is now,' says Wayne Long, secretary of state responsible for the CRA You can save this article by registering for free here. Or sign-in if you have an account. Despite ...

The Tribune, now published from Chandigarh, started publication on February 2, 1881, in Lahore (now in Pakistan). It was started by Sardar Dyal Singh Majithia, a public-spirited philanthropist, and is ...

OTTAWA — The Canada Revenue Agency says it’s hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve its services. Earlier this ...

Thomas Stogdon did not know it at the time, but the day he walked into the Bernie Grant Arts Centre in north London would prove to be a sliding doors moment. A graduate with a degree in film and TV ...

HYDERABAD: Housing Minister Ponguleti Srinivasa Reddy on Thursday launched a toll-free call centre set up at the Housing Board Corporation in Hyderabad to receive complaints and concerns of the ...