Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will ...

And then he will obviously be talking about OCI and Oracle Infrastructure; followed by Mike, who will take a discussion first initially on the application business and then Mike will then continue on ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

A conversation with David Todd, Director of Software Development at TeamViewer, explores how the company uses Atlassian tools ...

Several letters debate the causes and potential solutions for a government shutdown, focusing on partisan disagreements over ...

By Solomon Tetteh ADUSU When people at work say “our culture is great” and point to Friday wear, or end-of-year parties, they are telling you exactly what they don’t understand. Culture is not the ...