Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will ...

And then he will obviously be talking about OCI and Oracle Infrastructure; followed by Mike, who will take a discussion first initially on the application business and then Mike will then continue on ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

A conversation with David Todd, Director of Software Development at TeamViewer, explores how the company uses Atlassian tools ...

Several letters debate the causes and potential solutions for a government shutdown, focusing on partisan disagreements over ...

By Solomon Tetteh ADUSU When people at work say “our culture is great” and point to Friday wear, or end-of-year parties, they are telling you exactly what they don’t understand. Culture is not the ...

In this week's mailbag, Jay Skurski answers readers' questions about Codrington, penalties, Matt Milano and much more.

Josh Giddey as an oversized point guard, Coby White leading off the ball as a shooting guard, Matas Buzelis waiting in ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...