CSR under the Companies Act, 2013 is determined on a standalone basis. Holding/subsidiary companies must independently meet financial criteria to ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

In today’s world, purpose can no longer be a static statement on a wall or a quarterly report. It must be embedded in the ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...

The discussion, part of CURE’s Water Security and Sustainability Hub Project, and supported by Newcastle University, brought ...

In a recent Podcast called the Big Technology Podcast, Thomas Kurian emphasized that the rise of AI does not necessarily ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

As the federal government shutdown continues, many federal workers report experiencing increased financial distress. Several ...

North Liberty's city council and mayoral candidates shared their thoughts on the challenges and future priorities of the city ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Companies often fail to refund money to victims and aggressively fight police to claw back scam money seized from machines.