The Canadian Press on MSN
CRA says it's hiring more call centre staff, using AI to improve services
The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as ...
Considerable on MSN
CRA Call Centre Issues Require More Than Staffing Solutions
The CRA has made several attempts to improve call centre performance in recent years. Following a damning 2017 Auditor ...
If you're used to receiving paper Social Security checks, you may not be thrilled with the change to a Direct Express Card, but these simple safety steps can help you protect your hard-earned benefits ...
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