Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...
A suspected scam network operating out of Serbia duped an estimated 70,000 people worldwide into making bogus investments, ...
T HIS SUMMER Sir Sadiq Khan, London’s mayor, opened a new glass-fronted office block in the centre of the capital. Its tenant ...
On October 7 2023, Eli Sharabi was kidnapped from his home by Hamas terrorists. After being held for 491 days, mostly in a ...
Trump's pick to lead the justice department is also questioned about pressure to investigate the president's adversaries.
The Palestinian producer behind 'The Sea,' Israel’s contender for best foreign film at the Oscars, has argued against Hollywood's Israel boycott.
Rather than promoting inclusion, the compradorial policymaking approach excludes and undermines homegrown research and institutional capability, especially progressive South African researchers, ...
Protecting customers when silence is no longer acceptable. Transparency is the assurance that when something goes wrong the customer will not be left in the dark writes Dr Gulzar Singh ...
9don MSN
I didn't want to leave without my Hibs-Hearts story being told - and I want Easter Road return
As a Leith-born former chairman of Hibs who can claim to have saved the Easter Road club, it ought to be puzzling that David Duff is able to roam the streets of Edinburgh without being recognised.
TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...
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