Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Trump's pick to lead the justice department is also questioned about pressure to investigate the president's adversaries.

The Palestinian producer behind 'The Sea,' Israel’s contender for best foreign film at the Oscars, has argued against Hollywood's Israel boycott.

Rather than promoting inclusion, the compradorial policymaking approach excludes and undermines homegrown research and institutional capability, especially progressive South African researchers, ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Transform your real estate practice with SMILE Moments. Learn strategies to enhance real estate client experiences and build ...

NOGALES, Ariz. - You can imagine how this story might have ended. The defendant, Eduardo Bojorquez, would have been convicted, by a jury or through a guilty plea, and sentenced to prison. Nobody would ...