The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Sustainability has moved far beyond the buzzy trend phase; it’s now a core part of doing business across industries. The surprising success of the COP28 climate talks in Dubai, with its agreement to ...

Throughout the course of human history, many social movements and revolutions share a common tool: The power of words. From the oldest of decrees known all the way to this very moment in which we find ...

Enterprise service management is gaining traction as organizations aim to increase operational efficiency and reduce costs.

It’s been a bumpy ride for the automotive industry for a few years now. Supply chain shortages alongside inflation that slowed consumer spending and raised production costs have plagued the industry.

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

These days, likes on social media are part of the internet furniture. Everywhere from social media, video platforms, news outlets, and e-commerce websites make use of like buttons to allow users to ...

Effective operations management is core to business success, but traditionally has run in the background without a lot of fanfare. That’s not the case these days. Ongoing disruption to the global ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

Omnichannel is a buzz word that’s been around for years, but is still often confused with multi-channel when it comes to retail. Omnichannel is a strategy used in e-commerce, retail, and marketing ...

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

Marketplaces are a dream come true for the modern consumer: with just a few clicks or taps, and they can browse an endless selection of items and deals. Just like their brick-and-mortar counterparts, ...