A new Theta Lake survey found that AI tools and the content they create need better guardrails and compliance checks.

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

The business analytics company’s new Data Maker allows organizations to create synthetic data for AI training.

Single-platform meeting rooms are adding unproductive friction to the hybrid workplace. Here’s how to address the challenge ...

As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...