Over the past five months, many moderators of online groups have found their jobs mirroring the outside world: increasingly messier, harder and unpredictable.

Coeur d’Alene Press honchos should know by now that they can’t operate an online comments section on the cheap. The Press, I believe, still uses volunteers to review comments for inappropriate ...

As companies embrace social media and launch online forums that allow customers to share opinions about their products, they are realizing that it's not enough to just create the Web sites. Savvy ...

Why one content moderator couldn't shake hands for three years after she left her job.