This omni-channel Golden Fleece is now well within reach, but knowing where to begin—and the thought of the initial CapEx—can leave retailers feeling overwhelmed.

The industry has dubbed this shift the "omni-channel" experience. Here's how, by embracing this approach, two brands significantly increased sales Last year was what many proclaimed the year of the ...

Over the past year or so, California-based AO has enjoyed a bump in its retail design assignments that, according to its Managing Partner Rob Budetti, can be attributed mostly to retail being ...

The essence of an omni-channel brand experience lies in working together as a unit for a customer, so they get a seamless experience regardless of what channels and platforms are being used.

Omni-channel defined. How the omni-channel mandate of creating a seamless experience for customers regardless of whether they're online or in-store is a distant goal for enterprises.