Zendesk’s Omni-Channel Customer Service Report reveals some interesting consumer insights such as, 37 percent of the people surveyed indicated that they expect a seamless experience regardless of the ...

An omni-channel order-management system provides total visibility into inventory, and keeps it in sync across all digital channels. This allows retailers to expose all products that are available to ...

PredictSpring, a leader in omni-channel commerce and modern POS technology, today announced that The Lovesac Company, (Nasdaq: LOVE) the home furnishi ...

Over the past year or so, California-based AO has enjoyed a bump in its retail design assignments that, according to its Managing Partner Rob Budetti, can be attributed mostly to retail being ...

Delivering the omni-channel customer experience underscores the importance of getting cloud right. It’s the single most important technological shift in Information Technology since client/server.

CarMax has completed its national rollout of the omni-channel experience, allowing consumers to buy used cars online or in-store seamlessly.

Why omni-channel is key for Gen Z For Gen Z, the ideal auto-buying experience isn’t confined to one channel or the other; it’s about seamlessly integrating both online and offline elements.