Mobile support for Spiceworks' cloud-based help desk builds on existing capabilities for the on-premises version and provides the same capabilities IT professionals need to support their growing ...

The revamped help desk in Spiceworks 7 looks like a winner, said Hickey. He noted that it provides a real-time edge to support duties by automatically refreshing when a support ticket comes in. The ...

Existing Spiceworks Help Desk users interested in migrating to the hosted edition will be able to seamlessly import their information.

The cloud-based version of Spiceworks Help Desk offers basic ticketing, reporting and the ability to view and contribute to an IT knowledge base.

The features give IT professionals access to security and help desk tools to get their jobs done more efficiently from a single management interface.

NEWS ANALYSIS: Spiceworks kicks off its first cloud application at the SpiceWorld conference in Texas, where fun is part of the mix.

Other features include full management of Spiceworks help-desk tickets, direct access to employee contact information, and even the option to snap employee photos to upload to their Spiceworks ...

Mobile support for Spiceworks' cloud-based help desk builds on existing capabilities for the on-premises version and provides the same capabilities IT professionals need to support their growing ...

Hosted edition of Help Desk reduces mundane management tasks Spiceworks' hosted Help Desk offering was built for IT professionals who need a help desk environment but prefer a solution that doesn't ...