Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

The most important concept in business is customer service. Okay, maybe it’s not the most important concept, but it’s easily in the top three. And yet, business leaders tend to think of customer ...

Companies increasingly recognize excellent customer service as a tool to boost brand recognition and increase revenue. According to a recent survey from Forbes Insights, more than half of respondents ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

Travel Agent magazine held a forum on “Delivering Excellent Customer Service” at the St. Regis Bal Harbour in September. We invited cruise line and hotel executives, as well as travel advisors and top ...

As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges the freight rail industry faces as the 21st century enters its third ...

“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer ...

Springfield’s Abraham Lincoln Capital Airport (SPI) has been awarded the American Airlines 2nd Quarter 2025 Customer Cup, ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

One of the first casualties of scale tends to be customer service: What once was personal becomes anything but as you add processes, systems, and people to your operation. And when that happens, it’s ...