Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

“Dialogflow CX brings new, advanced capabilities to virtual agents, helping contact center teams better prioritize customer needs and ultimately improving customer satisfaction.

Optimized for large contact centers that deal with complex conversations across voice and messaging channels, Google Cloud Dialogflow CX extends UJET’s capabilities to a broader set of use cases ...

“Contact centers are often businesses’ frontline for delivering great customer experiences,” said Shantanu Misra, Head of Product for Dialogflow at Google Cloud. “Dialogflow CX brings new, advanced ...