It not only supports workflow automation, customer engagement, and AI decision-making, but also relies on the strong support of open source software and services. Pegasystems, located in Waltham, ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of customers.

Whether you’re experimenting with open-source tools like the Customer Service Agent demo or scaling agents into critical workflows, this session promises a grounded look at what’s working ...