Do you ever hesitate before sending an email, weighing whether you should sign off your thanks with an exclamation point ...

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...

Earlier this year, Lara Frank*, a copywriter for a large tech company, wrote an email to her boss trying to clarify a miscommunication. Frank edited her email to remove superfluous exclamation marks — ...

Too much of a good thing can be bad, and it seems that we are seeing an overabundance of exclamation marks! They are usually used after an interjection or exclamation to indicate strong feelings!

“Thank you!!! We appreciate your business!!” writes a breathless customer service agent. “I’m sooo sorry!!!” writes an administrative assistant after making ...

When smartphones became indispensable, Generation ! was born. You know who you are. You can’t text mom, tweet about the GOP (whether you’re on Team Blue or Team Red) or order tofu from DoorDash ...

Clarity is essential in life. A misinterpreted sentence, whether verbal or written, may have disastrous consequences. The importance of punctuation marks is clearly demonstrated in the difference ...