Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

NetFortris, a provider of cloud-based voice and data networking solutions, has enhanced its Enterprise Contact Center solution with PCI-compliant credit card security functionality, intelligent ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers Automated ...

Dublin, Aug. 29, 2025 (GLOBE NEWSWIRE) -- The "Contact Center Objectives and Investment Plans, 2025 to 2027" report has been added to ResearchAndMarkets.com's offering. In recent years, businesses ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

SAN FRANCISCO & BRUSSELS, Belgium--(BUSINESS WIRE)--Talkdesk®, Inc., a global contact center leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact center solution ...

RICHARDSON, Texas--(BUSINESS WIRE)--CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public ...

Mitel CX is an all-in-one, AI-assisted customer experience management platform designed to enhance customer engagement across all levels of an organization, from frontline staff to back-office ...