Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...

JBH Works, a renowned leader in call center solutions, has announced a major rebranding to reflect its enhanced focus on technology and cloud-based services. Justin Hill, the owner of Convey Five, ...

NetFortris, a provider of cloud-based voice and data networking solutions, has enhanced its Enterprise Contact Center solution with PCI-compliant credit card security functionality, intelligent ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

Dublin, Aug. 29, 2025 (GLOBE NEWSWIRE) -- The "Contact Center Objectives and Investment Plans, 2025 to 2027" report has been added to ResearchAndMarkets.com's offering. In recent years, businesses ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

SAN FRANCISCO & BRUSSELS, Belgium--(BUSINESS WIRE)--Talkdesk®, Inc., a global contact center leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact center solution ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating for everyone. When you purchase through links on our site, we may earn an ...