If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

You probably know a technical person, someone who speaks in acronyms that you don't understand and who's always the first on the block to own the latest high-tech gadgets. But now that many consumer ...

Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Avaya is rolling out two new industry-specific applications at the National Retail Federation’s annual trade show on Monday. One, Avaya Video Assist, leverages the company’s contact center expertise.

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...

Working in the Internet industry today is no cakewalk, but that’s not deterring Charles V. Callahan, who has been named president and CEO of PeopleSupport Inc., a 3-year-old Web-based customer service ...

Ford India today launched 'My Ford', a web-based customer relationship system that offers customers a personalised and secure platform that will manage all aspects of their vehicles. The Business ...