In the social sector, many are hailing “user-centered design” as a revolutionary advance. It is the first of the Principles for Digital Development (defined in consultation with nearly every major ...

This blog is a continuation of the Building AI Leadership Brain Trust Blog Series which targets board directors and CEO’s to accelerate their duty of care to develop stronger skills and competencies ...

How User-Centered Design Improves the Student Experience In a recent redesign of the University of Washington's MyUW student portal, listening to users was an essential part of the design process.

As designers working to improve the quality of life in other countries, the firm IDEO has spent more than 10 years creating a methodology focused on designing for the user. And now, IDEO wants to give ...

The content featured in this article is brand produced. Diana Rhoten smiles as she looks up at the ceiling of her New York home office. She’s paused in mid thought as she recalls the details of a ...

Government digital services are complex and overwhelming to the program managers and procurement officers charged with modernizing software. Whether it is a citizen-facing portal; legacy software used ...