I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Screencasting software has allowed Full Sail University to develop and revise online video tutorials for its distance learning and traditional students. When Full Sail University of Winter Park, FL, ...

Lost files, computer viruses, outdated software: Tech malfunctions are nothing new in the workplace, and almost half of working America reports that they seek out coworkers at least once a day for ...

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line. No product or service – or end user – is perfect. This ...

A recent survey of 1,527 mobile banking users found a gaping void in the typical mobile banking application — a lack of technical support, tutorials and advice. Asked the one improvement they'd most ...