I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Screencasting software has allowed Full Sail University to develop and revise online video tutorials for its distance learning and traditional students. When Full Sail University of Winter Park, FL, ...

One of the key functions of the PC Advisor website is to help technology users. We offer free tech support in the Helproom Forum, and hundreds of technology tutorials both big and small. Search around ...

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line. No product or service – or end user – is perfect. This ...

When Mi Ja and Jai Ho Lee encounter a technological problem, they usually try to troubleshoot it themselves first. But they often end up turning to their favorite support person: John Lee, their son ...

A recent survey of 1,527 mobile banking users found a gaping void in the typical mobile banking application — a lack of technical support, tutorials and advice. Asked the one improvement they'd most ...