Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).
As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...
Microsoft on Friday outlined changes for organizations using Microsoft Teams for phone calls. The company is introducing a new product, called "Teams Phone with Calling Plan." It combines the ...
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