Consumers today use self-service technologies to schedule appointments, make travel plans, pay bills and manage many other aspects of their lives. As a result, many individuals increasingly expect ...

Today’s demand from consumers for exceptional digital self-service and immersive engagement has become an all-encompassing influence, shaping their interactions with brands and corporations across ...

Carter Evans has served as a Los Angeles-based correspondent for CBS News since February 2013, reporting across all of the network's platforms. He joined CBS News with nearly 20 years of journalism ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

The Transportation Security Administration (TSA) is taking a big step toward speeding up wait times for airport travelers. The agency, along with the Department of Homeland Security's (DHS) Science ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. Self-service is no longer expected; it’s ...

Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

Walmart’s recent decision to eliminate self-checkout stations from select locations has sent shockwaves through the retail industry, marking a significant departure from the automation trend that has ...

The retail landscape witnessed a seismic shift in 2024 when Walmart began systematically removing self-checkout machines from select stores across the United States. This strategic pivot from the ...

Interactive kiosks help build loyalty and increase revenue. Today’s convenience-driven culture is propelling significant revenue for interactive kiosks. It is an industry expected to nearly double to ...