Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

The bleeding edge: It seems that almost every year during CES, Razer unveils an out-of-this-world conceptual product. They are easily identifiable by the word "Project" in their names. Not unlike ...

Razer is no stranger to wild CES prototypes, and CES 2022 is no exception: the company revealed its new Project Sophia concept, which aims to build an entire modular desktop computer into a desk that ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

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