John Thomas serves as chief strategy and innovation officer at Relay Network, a complete customer engagement solution for the enterprise. Much has been written recently on how companies can better ...

Personalization is one of the great un-kept promises of digital media. From the time I started covering online publishing in 1995, content providers have been playing with the model with few examples ...

"Begin with the end in mind, with a vision and blueprint of the desired result," as emphasized in the timeless wisdom of Stephen Covey's "The 7 Habits of Highly Effective People," has resonated with ...

I really don’t know how a news editor should choose what stories to put in front of people, because I don’t think it’s possible to cram the entire world into headlines. The publisher of a major ...