Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

Will Kelly is a freelance writer and analyst focused on enterprise mobility, cloud computing and project management. Follow him on Twitter at @willkelly. When an organization embarks on a mobile-first ...

The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...

It used to be that university help desks could keep regular 9-to-5 hours. But with the growth of online learning and with more working students logging on for class at night, 24/7 tech support is the ...

TROY -- CareTech Solutions, an IT and Web products and services provider for more than 200 hospitals, Thursday announced that use of its Service Desk service increased by 75 percent in 2012. This ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...