A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

The PC helpdesk is the interactive interface between the IT department and your business. Calling the PC helpdesk to report a problem with your computer should be a smooth operation. For some ...

Burger King Corp. last week said it has signed a multiyear deal to outsource its IT support and most of its technology infrastructure to Perot Systems Corp. Under the terms of the contract, ...

Outsourced trading desks may look similar on the surface, but the wiring underneath tells a different story. For buy-side firms, understanding how a desk is built - and who it’s built for - is key to ...

The PC helpdesk is the interactive interface between the IT department and your business. Mark Wheeler looks at the challenges involved in outsourcing the helpdesk. Calling the PC helpdesk to report a ...