In simple terms, open source CRM is a type of customer management software whose source code is freely available for anyone ...

What makes X2CRM 6.0 such a powerful release is in addition to its enterprise grade CRM capabilities, X2CRM also includes both a marketing workflow automation designer and a sales and service process ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn’t want the burden of maintaining it in-house, yet whatever they went with ...

SugarCRM, developer of Sugar Sales commercial open source customer relationship management (CRM) application built on pure LAMP (Linux, Apache, MySQL, PHP) environments, has the release of Sugar Sales ...

Managing customer relationships in the cutthroat business world of today involves more than just keeping contact lists up to date. Every interaction yields insightful information that can increase ...

Business users get customisation help in the next version of the open source firm's customer relationship management software The next version of SugarCRM's open source CRM application, due for ...

Twice this week I have written about CRM and open source, asking some hard questions from the customer and developer perspective. But that's not the only perspective. From the "vendor" point of view, ...

The open source community can’t provide a drop-in replacement for expensive, high-end CRM applications from the likes of Salesforce.com or Siebel just yet. Still, you might be surprised at the level ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Open source products like the ones included in Das' list mostly ...