Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

Below, let's explore the myriad ways in which VoIP solutions can propel a business forward into a more efficient and cost-effective future.

The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

"At the end of the day, the mental health of our associates is key to the success of the customer experience," says Jason O'Dell, vice president for voice services at First Horizon Bank. Call center ...

According to a Voices survey, 81% of Americans use voice assistants in their day-to-day life. Along with allowing users to search for information, these solutions also offer companies options to make ...