Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Sliding Mind, a new technology provider, who delivers inspired, innovative solutions for IT help desks, today announced TrackPath, a new solution that eliminates the guess work involved in recreating ...

Transforming IT from a Department of ‘No’ to a Business Enabler BMC Software wants to eliminate the whole notion of a level-one job ticket when it comes to IT support. BMC today unveiled a series of ...

GUEST INTERVIEW: GoTo Resolve is a new IT management platform that streamlines support, maximises productivity, and makes secure IT simple with enterprise-grade security, with remote access, support, ...

CA Inc. said Wednesday that it has acquired Control-F1 Corp., an IT-support automation software maker based in Calgary, Alberta. Financial terms of the deal were not disclosed. Control-F1’s ...