Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Imagine this scenario: You find yourself in the middle of a difficult conversation, emotions flaring, and suddenly feel like your mind is spiraling out of control. It’s almost like an invisible ...

My wife was puzzled. One minute she and I were having a pleasant conversation, the next minute, my mood drastically shifted. I went from cheerful and happy to quiet and withdrawn. A frown draped over ...

It’s hard not to get worked up emotionally when you’re in a tense conversation. After all, a disagreement can feel like a threat. You’re afraid you’re going to have to give up something — your point ...

There are times when my emotions really get in my way. When I perform on stage, fear of failure makes my heart race and throat clench. Or when a friend says something hurtful to me, I can’t stop ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

Effective leaders understand the language we use not only shapes the way we think but also influences how others think. This ...

When an emotion arises, how do you usually respond? For many, suppression and analysis are the default, but truly processing emotions is key to healing and stronger connections. Most of us were never ...

From setting boundaries to walking away with grace, here’s how to manage difficult people without losing your composure — or your dignity.