So, if there's a problem with this app, it may fail to open any JPG files. To fix this, open the Microsoft Store and search for the Photos app.

2] Convert the file If the above fix does not work, you can convert the file to the latest version of OneNote. Before proceeding, copy the notebook and paste it to another location to create a backup.

To resolve the 'Word cannot open the existing file (Normal.dotm)' error, reset the Normal.dotm file, use Open and Repair, and disable add-ins.