Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

The evolution and application of artificial intelligence (AI), particularly in the realm of chatbots, has seen a significant transformation over the years. This transformation has been largely driven ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The ability to seamlessly engage customers in a digitally enabled conversation is critical ...

“We’ll have flying cars before we will have AI tutors,” says one of the creators of IBM’s Watson. But others see AI a positive transformation for education. When Satya Nitta worked at IBM, he and a ...