Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

With today’s consumers being more tech-savvy than ever before, companies need to upgrade their customer service to attain their sales objectives. The SaaS business world is quite competitive, and ...