Memphis Light, Gas and Water (MLGW) engineers took Bill Gates to heart when he stated, Your most unhappy customers are your greatest source of learning. Memphis Light, Gas and Water (MLGW) engineers ...

Utilities want their customers to be happy in the knowledge that power is going to be there for them when they need it, and that they’ll be kept up-to-date when interruptions occur. It’s a simple fact ...

In an age where almost every prospective customer or client is connected and online, an organization’s website often functions as the first point of contact. This is also the age when many employees ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Site reliability engineering principles first established by Google have yielded a new, important engineering role at the heart of devops As the world has shifted online, the reliability of websites, ...

This framework ensures that there is a structured intelligence capacity, offering a layer that makes experts and teams seek ...

As part of its ongoing digitisation strategy, EDF Energy UK is shifting its approach to software development to site reliability engineering (SRE), supported by Dynatrace. With SRE, observability ...

Probability concepts and random variables. Failure rates and reliability testing. Wear-in, wear-out, random failures. Probabilistic treatment of loads, capacity, safety factors. Reliability of ...

As a new generation of corporations navigate the efficiencies of cloud computing, they are faced with a new challenge: running a business in a brand-new environment without the benefit of tried and ...