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How would your workday change if you could converse with a computer as if it was a human? Imagine you’re in a two-hour department meeting when your team leader says she just got budget approval for ...

Computers, like many other technologies, were originally made for the 1 percent. More than 50 years ago, people would be as likely to touch a computer as to perform brain surgery. It wasn’t until ...

We’re at the cusp of a sharp rise in devices that have no screen but do have conversational voice controls, such as the Amazon Echo. Smart home and Internet-of-things (IoT) objects that respond to ...

It’s no surprise that digital self-service channels have experienced increased use over the past couple of years. As with many technologies, the pandemic has accelerated a number of trends that were ...

Combining voice recognition and natural language understanding to create effective speech interfaces for the world’s largest Internet market. Stroll through Sanlitun, a bustling neighborhood in ...

The combination of bots and voice-enabled natural language interfaces is about to transform the way end users interact with a broad spectrum of applications in 2017. While just about every provider of ...

We’re in the midst of a fundamental shift in how people interact with computers. What started as an impressive novelty has become a trillion-dollar opportunity and a trigger to an arms race between ...

Customer interaction and channels preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking. To consolidate customer ...

Last week I wrote on how Cortana and her peers, Apple Siri and Amazon Alexa, were likely to evolve in a VR world to become the primary interface because touch, mice, and keyboards, in a virtual world, ...

You'll now be able to design voice right into your prototypes--think of it as Photoshop for conversational interfaces. Voice Interfaces Are Here. Are They Necessary? As millions of people invite voice ...