Rich Rosen is the Founder & CEO of Fastcall—a leading Salesforce native app for phone, SMS and video. Rich has two phone-related patents. According to Gartner, the average sales manager devotes only 9 ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More An industry-wide shift to greater use of conversational AI, often in the ...

For three years, I have been covering every new AI model and tool that emerges, but only these three made my 2025 daily rotation.

In the Conversation Project classes we collect various forms of qualitative data. We emphasize that the course takes a process-oriented approach to learning, developing skills over time. Our syllabus ...

AI technology is all around us. Google has released its AI-powered chatbot and conversation tool called Bard. It's built on deep learning algorithms or 'large language models' – LaMDA (Google's ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Managers and employees need to have meaningful conversations. In professional collaborations, the reluctance to engage in challenging conversations can unravel the threads that bind a team together.