Whether you've missed your flight or simply forgot about the check-in time, make sure to take these steps to avoid any hassle ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Penang has become the first state in Malaysia to require safety videos by the Fire and Rescue Department  to be screened as part of the hotel guest check-in process.