Dell will be able to track the health of your PC or tablet in real time with its new ProSupport Plus support package Dell’s tech support wants to be able to call you before a problem strikes your PC ...

Dell plans to open a third customer contact center in India later this month. The contact center, like two others Dell is already operating in India, will handle telephone calls from consumers in the ...

Is “Downgrade Windows 10” the new “have you tried turning it off and on again?” Call the HP or Dell phone-support lines and you might end up thinking so. Sure, calling customer service is ...

More than 30 months after surfacing, a tech-support scam targeting Dell computer owners continues to raise questions about how the callers know sensitive information, including PC serial numbers and ...

Dell admits it has "learned its lesson" after being forced to drop its Indian call center last year following customer complaints about the quality of service. The call center operation for the ...