Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. In the coming years, growing competition among customer ...

The powerful political and competitive currents battering the health insurance industry are forcing payers to find new ways to simultaneously improve the quality of care and rein in costs. Every ...

Even good problems are still problems. Successful software companies not only see client growth, but each client changes the way they want to use a product. With a growing client base and proven ...

Constructive continues to add new features to its Partnerpedia family of online partner-community solutions. The latest is lead-management capabilities for the Partnerpedia Open Community and Private ...

Though enterprise-scale companies still make up the bulk of CRM system users, demand is growing fast from small and midsize businesses, analyst firms have noticed. In fact, the SMB sector accounted ...

My college-age daughter is dipping her toes into the world of entrepreneurship. During her summer break, she'll be opening and managing a direct sales office for Cutco kitchen products. To help ensure ...

In the coming years, growing competition among customer relationship management (CRM) providers—including technology titans like Microsoft, Salesforce, and Zoho—will cause a fundamental shift in the ...