AI-powered chatbots are among the fastest adopted technologies in human history. They jumpstarted a new focus on artificial intelligence. It helps to better understand how they work. Right now, the ...

Prompts: A prompt is simply what you type into an AI chatbot. You can just chat normally, like you would to a friend. But ...

Companies like OpenAI and China’s DeepSeek offer chatbots designed to take their time with an answer. Here’s how they work. By Cade Metz and Dylan Freedman Cade Metz reported from San Francisco and ...

Millions of people are now using ChatGPT as a therapist, career advisor, fitness coach, or sometimes just a friend to vent to. In 2025, it’s not uncommon to hear about people spilling intimate details ...

Researchers have developed the first scientifically validated "personality test" framework for popular AI chatbots, and have ...

Artificial intelligence chatbots are shaking up the way we use the internet, altering the search-for-clicks bargain that has shaped the landscape of the web for decades. Companies are scrambling to ...

In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...

Forbes contributors publish independent expert analyses and insights. An HBS Executive Fellow, Paul Baier writes about enterprise AI. Generative AI is transforming the workplace, providing employees ...