The massive outage that hit Amazon Web Services early Monday and took down several major sites and services was due to an

"We have narrowed down the source of the network connectivity issues that impacted AWS Services," read the latest update from the AWS status page. "The root cause is an underlying internal subsystem responsible for monitoring the health of our network load balancers."

Internet disruptions tied to Amazon’s cloud computing service affected people around the world Monday trying to connect to online services used for work, social media and video games. About three hours after the outage began,

A major AWS outage Monday morning caused problems with many of the largest sites on the internet for several hours. And it's not the first time.

According to the AWS status updates, the company reported “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region.” The root cause was later identified as issues with DNS resolution of the DynamoDB API endpoint in that region, and the incident rippling into other AWS services.

Amazon Web Services (AWS) has spent much of today (Monday 20 th October) recovering from a widespread outage that disrupted thousands of websites and popular apps, including Snapchat, Zoom, Duolingo, and Reddit, and left businesses across the globe scrambling to restore operations.

From Snapchat to Venmo, and even two airlines, the AWS outage on October 20, 2025, caused widespread disruption worldwide. Although Amazon said it had identified the problem, multiple online services and apps remained inaccessible for many users, heightening concern for those trying to make or receive payments via Venmo.

Amazon Web Services (AWS), the cloud provider behind many of these platforms, is at fault for the disruption. It began reporting faults across multiple AWS services in the US-EAST-1 region at midnight Pacific Time, with the underlying DNS issue fully mitigated by 3AM PDT.

Amazon Web Services, the world’s biggest cloud infrastructure provider, suffered a major outage on Monday morning, disrupting operations for several companies, including AI firm Perplexity as well as trading platforms Coinbase and Robinhood.